Mullvad VPN uses unique numeric account IDs instead of emails. To sign in, enter your ID accurately. Mistakes like missing digits or extra spaces can prevent login.
Verify Your Account ID
Ensure your account ID is active and correctly entered. Mullvad accounts work for a fixed period purchased, so expired IDs will fail login attempts.
Update App or Browser
Using an outdated Mullvad VPN app or browser may prevent sign-in. Always download the latest version from the official website to avoid compatibility issues.
Check Your Network
Network restrictions can block VPN login. Switch networks, disable restrictive firewalls, or use mobile data to test connectivity. Mullvad supports WireGuard or OpenVPN in case the web login fails.
Clear Cache and Cookies
Old cached data can interfere with sign-in. Clear browser cache and cookies, restart, and attempt login again for smoother access.
Contact Support if Needed
If problems persist, contact Mullvad support. Provide your account ID, device OS, and error messages. Their privacy-first support team can help resolve issues efficiently.
Frequently Asked Questions
Why can't I sign in? Ensure your account ID is correct, active, and fully entered. Network restrictions may also block login.
Can I sign in without the official page? No. Only use the official Mullvad login page or app to maintain security.
Will reinstalling the app help? Yes, it often resolves login problems by refreshing configurations.